- Sewing or manufacturing defects
- Lamination or metal sizing technology.
- The elastics
We pride ourselves in making luxurious eco-conscious products; your satisfaction is our number one priority.
Warranty does not cover any of the issues below:
- Leaking issue unless a lamination defect.
- If the diapers have been washed or dried at higher temperature than 40 degrees Celsius /104 Fahrenheit the warranty will be instantly voided.
- If diapers have been bought second hand
- If bleach have been used to wash the diapers
- When the Care Instructions are not followed
- Staining or washing issues
- Detergent containing any bleach been used
- Diaper rash cream which has ruined a diaper – these creams clog the inserts pores and will prevent absorption. Do not use Diaper Rash Creams without a liner or a disposable insert.
- We do not replace any diapers not purchased through one of Charlie Banana®’s retailers, particularly if traded, bought through a third party, or bought as a used diaper.
- We do not replace diapers that were won through social media giveaways, 2nd quality sale, clearance sale, cyber sales.
Money Back Guarantee
If you don’t absolutely love your Charlie Banana diapers, simply donate them to a local charity of your choice within 14 days of receipt of the product. Next, send us the donation receipt, and we will issue you a full refund.
This way we reduce our carbon footprint by avoiding return shipping, and you create a positive impact on families in need in your local community.
We call that a win-win. After all, a little softness can change the world!
Note: Currently valid on products purchased through our USA website only (https://www.charliebanana.com). Proof of purchase and donation receipt are required for processing the refund.