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Returns and Exchanges

We’re here to assist you the best we can, and it is a pleasure for us to find a solution.

We pride ourselves in making luxurious eco-conscious products. Your satisfaction is our number one priority. Sometime we buy the wrong size or the wrong color, or we simply change our minds... but that's totally fine!

You can get a refund or an exchange within 30 days of your purchase date with a valid receipt. Since we sell items considered hygienic product, we cannot offer an open-ended return policy. Thank you for your understanding.

Refund and Exchange policy

  • Return Authorization form
  • within 30 days of initial purchase
  • valid proof of purchase from our website in your name
  • unopened packaging
  • unused items
  • return to our warehouse within 30 days
  • shipping charges are not refundable, unless we made a mistake with your order to begin with.

For all return requests for items purchased through, please send us an email at: support usa @ charlie banana . com Fill out the Return Authorization Form, and we will contact you.

 *For any Charlie Banana® products purchased at other retail stores, please contact us at: support usa @ charlie banana . com

Gift certificates cannot be returned for a refund.


The Charlie Banana® Team